Privacy Policy

VIC 1 M Pty Ltd (ABN 51 703 584 641) is committed to protecting the privacy of personal information we handle. This policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).

1. Who we are

VIC 1 M Pty Ltd provides professional business and consulting services from Melbourne VIC, Australia. We are an APP entity for the purposes of the Privacy Act 1988 (Cth) and this policy applies to all personal information we handle, whether collected through this website, by email or in the course of providing our services.

2. The kinds of personal information we collect

Depending on how you interact with us, we may collect:

• your name and, where relevant, the business you represent;
• your email address and other contact details you choose to provide;
• details of your enquiry, project requirements or engagement with our services;
• billing and administrative information necessary to deliver and account for our services;
• technical information such as browser type, pages visited and referring website, collected through standard website analytics.

We do not knowingly collect sensitive information (such as health, racial or political information) and we ask that you do not send us sensitive information unless it is genuinely necessary for your enquiry.

3. How we collect personal information

We collect personal information directly from you wherever practicable, including when you:

• complete the contact form on our Contact page;
• request a quote through our Get a Quote page;
• email us at ceo@vic1m.online;
• engage us to provide professional business and consulting services.

We may also collect limited technical information automatically when you browse this website, as described in section 7.

4. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information to:

• respond to enquiries and provide quotes for our services;
• deliver professional business and consulting services to our clients;
• manage our business relationship with you, including administration, invoicing and record keeping;
• improve our website and services;
• comply with our legal and regulatory obligations, including tax and record-keeping obligations associated with our ABN.

We will only use or disclose personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect, unless you consent to another use or an exception under the APPs applies.

5. Disclosure of personal information

We do not sell or rent personal information. We may disclose personal information to:

• service providers who host our website, store data or support our email and administrative systems, under confidential arrangements;
• professional advisers (such as accountants or auditors) where reasonably required for our business operations;
• government agencies, regulators or courts where required or authorised by law.

Some of our service providers may store or process data outside Australia. Where that occurs, we take reasonable steps to ensure the recipient handles personal information in a manner consistent with the APPs.

6. Quality and security of personal information

We take reasonable steps to ensure the personal information we collect is accurate, complete and up to date, and that it is protected from misuse, interference, loss and unauthorised access, modification or disclosure. Measures include access controls, secure storage practices and limiting personal information to personnel who need it to perform their duties.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including any record-keeping obligations that apply to our business, after which it is securely destroyed or de-identified.

7. Cookies and website analytics

This website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Cookies are small files stored by your browser. You may configure your browser to refuse cookies or to alert you when cookies are being used; some features of the website may not function fully if cookies are disabled.

8. Anonymity and pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when browsing this website. However, we generally need your name and contact details to respond to an enquiry, prepare a quote or provide services.

9. Access to and correction of your personal information

You may request access to the personal information we hold about you, and request correction of information that you believe is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please email ceo@vic1m.online. We will respond within a reasonable period and, where we decline a request in whole or in part, we will provide written reasons and information about complaint options.

10. Privacy complaints

If you have concerns about how we handle personal information, please contact us first at ceo@vic1m.online so we can investigate and respond. We take every privacy complaint seriously and aim to resolve complaints fairly and promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent review.

12. How to contact us

For all privacy matters, including access, correction and complaint requests, please contact:

Privacy Officer, VIC 1 M Pty Ltd
Email: ceo@vic1m.online
Melbourne VIC, Australia

Please also review our Terms of Use for the conditions applying to this website.